Privacy Policy
Last updated: July 4, 2026
1. What we collect
- Signup & contact forms: name, work email, company, optional team size or message, your chosen plan, and the timestamp of your Terms of Service acceptance.
- Platform operation: per-application resource-usage metrics (CPU, memory, storage, egress) — collected to run the platform and compute your bill at the published rates, not to profile you.
- Site analytics: self-hosted, first-party product analytics (no third-party ad trackers, no data brokers, no cross-site tracking).
2. Where it lives
On our own infrastructure. Form submissions are stored in our own Postgres database; contact and trial requests are mirrored into our self-hosted CRM. Nothing above is handed to a third-party SaaS processor — the same sovereign stack we sell is the one your data sits on.
3. What we use it for
- Provisioning and operating your account and trial.
- Billing, at the published rates.
- Replying to you, and occasionally telling you about the platform (you can opt out of anything that isn't operational).
4. What we will never do
- Sell your data.
- Share it with advertisers or data brokers.
- Mine your applications or their data for our own purposes.
5. Retention & deletion
We keep account records while your account is active and for a reasonable period afterward for tax and legal purposes. Email hello@paddington.io to ask what we hold about you or to request deletion — a human answers, and we comply unless the law requires otherwise.
6. Cookies
The marketing site uses no advertising cookies. Signed-in surfaces (the portal) use strictly functional session cookies.
7. Contact
Privacy questions: hello@paddington.io. See also our Terms of Service.